VISION STATEMENT
ACE REPAIRS AND MAINTENANCE vision is to grow into a market leader that is able to offer the best quality of services to our clients and to remain honest and ethical throughout our pursuit for success.
MISSION STATEMENT
ACE REPAIRS AND MAINTENANCE mission is to consistently add value to our clients by providing the best quality of products and services efficiently and at an affordable price.
INTRODUCTORY PROFILE
ACE REPAIRS AND MAINTENANCE was first started in (2001) trading under the sole proprietorship of Mr. C. Naidoo, which is a specialised supplier in the area of Repairs and Maintenance. The business is built on honesty, ethics and professionalism. This however is the future of ACE REPAIRS AND MAINTENANCE and through the commitment and dedication of all its members, it will grow to become an established business, which will be known for its quality of service, products, honesty, efficiency and team effort.
CODE OF ETHICS
The philosophy behind ACE REPAIRS AND MAINTENANCE is to maintain open and honest communication lines between our clients and various suppliers. We are a very dynamic business with a vision to move forward. We are intolerant of ethical misconduct in any form, but rather abide by our Code of Ethics and use it as a guide on how to act and react in certain situations. This code governs our performance our conduct and our actions within a professional business environment.
MEMBERS
ACE REPAIRS AND MAINTENANCE endeavours to employ individuals with sound credentials and extensive knowledge in their particular field. It is also important that these individuals willingly conform to the policies and procedures that we have implemented. Once the individual is employed he or she is required to:
- Maintain open and honest communication lines with every member within ACE REPAIRS AND MAINTENANCE as well as with clients and various suppliers;
- Respect every individual within ACE REPAIRS AND MAINTENANCE, no matter of race, colour, creed, state of health or gender;
- Maintain high standards of work ethic, efficiency, quality and service
- Perform to the best of his or her ability at all times.
- Dedicate ourselves to the pursuit of ACE REPAIRS AND MAINTENANCE vision and offer our services to the company when required;
- Follow the Laws set by the Government of South Africa and ensure not to partake in any form of discrimination or harassment towards any other individual within the company or ACE REPAIRS AND MAINTENANCE clients or various suppliers;
- Not make promises to any clients or suppliers which cannot be met;
- Not partake in any form of “kickbacks” or deals which are seen to be of a questionable nature.
CLIENT RELATIONS
ACE REPAIRS AND MAINTENANCE endeavours to treat all its customers with the utmost respect at all times and ensure open and honest communication lines. ACE REPAIRS AND MAINTENANCE will maintain good faith in all its agreements and ensure that all promises made with clients and suppliers are kept. We seek to offer fair pricing, quality, efficiency and exceptional after-sales service.
ACE REPAIRS AND MAINTENANCE clients are seen as part of the core of our business and will be kept up to date with all procedures within the business that will benefit them.
SUPPLIER RELATIONS
ACE REPAIRS AND MAINTENANCE endeavours to treat all its suppliers with the utmost respect at all times and ensure open and honest communication lines. We will maintain good faith in all its agreements with suppliers.
MANAGEMENT
NAME: C NAIDOO
TITLE: SOLE PROPRIETOR & DIRECTOR
